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Guest Experience Specialist Job Posting

Front Desk Assistant Manager Job

Guest Experience Specialist Job Posting


We are so grateful to be experiencing exponential growth and we are looking to hire a Guest Experience Specialist to help lead our team to further success! We are a spa for the people!

If you:

‣ have skills in administration, teamwork, problem-solving, coupled with a strong attention to detail

‣ hold yourself to high standards of excellence

‣ love to pamper and serve guests while providing outstanding customer service

‣ and enjoy working with others in a relaxing, fun, and unique spa setting


This opportunity might be right for you! We have a position available starting at 15-20 hours per week. Pay is hourly and commensurate with experience. We offer professional development and free quarterly and birthday massages!


We are looking for a Guest Experience Specialist who can thrive in a gregarious and dynamic front desk environment all while providing above-and-beyond service for our guests. The Guest Experience Specialist will be in charge of checking guests in, providing assistance with service selection and education, working with our massage therapists to provide a seamless and blissful experience, checking guests out, overseeing our well-procured retail shop, helping guests find the perfect Wake product for their needs, and other related tasks. Prior spa experience is not necessary.


Applicants must be able to work weekends (Fridays, Saturdays, and Sundays) and evenings.


Our hiring process is as follows:

‣ Pick up/drop off an application in person Monday-Thursday

‣ First interview

‣ Second interview

‣ Discovery Day

‣ Background check

‣ Offer

‣ Training and orientation


We are located inside the beautiful Grove Arcade in downtown Asheville!

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