We ask that guests refrain from visiting the sanctuary if you or a household member have a fever of 100 or greater, Covid-19 symptoms, or a communicable illness. Additionally, we ask that guests refrain from visiting the Sanctuary if they are under an isolation or quarantine/directive.
Guest’s massage therapist will review their completed form prior to beginning their service and if the massage therapist believes that they will not be able to perform a safe service based on the provided information the massage therapist may recommend cancelling the service, booking an alternative, or modifying the service to ensure your safe experience. Wake Foot Sanctuary is most interested in guest safety and comfort, Wake reserves the right to refuse service to any guest at any time.
Wake Foot Sanctuary is not a medical facility, and we will not diagnose or treat any foot- or skin-related conditions. Our staff will never, under any circumstances, apply a product to a guest’s skin that was brought by a guest from outside of our facility.
For the safety of our guests, if you have a potentially contagious skin condition, you will be required to postpone your services until such condition has been fully treated. This includes but is not limited to: athletes foot, nail fungus, warts, poison ivy, and others.
For non-contagious skin conditions such as psoriasis and eczema, we understand the complex and often trying nature of these conditions; we will work with our guests to try and provide a pleasurable experience. If you feel that your non-contagious skin condition will be exacerbated by our services or that our services will cause irritation or stress, we ask that you postpone your services until the condition has improved. To ensure your safety, please immediately inform us of any skin- or foot-related conditions you have prior to the beginning of your services. If our staff discovers a potentially contagious skin or foot condition during your treatment, we reserve the right to immediately stop such services and postpone them for a later date.
Because our services directly interact with a guest’s skin, it is critically important that each guest understand and make known to our staff what ingredients could potentially cause reactions. We ask that all guests prior to the beginning of their services fully discuss with our staff any potential intolerances or allergies so that we may determine if alternative services or ingredients may be used. However, although we clean each of our bowls after each use, we cannot guarantee that cross-contamination of ingredients and other potential allergens will not occur due to the communal nature of our services.
If you are currently undergoing radiation or chemotherapy, or have recently undergone those treatments, please contact us ahead of your appointment booking to discuss any modifications or restrictions necessary for you to safely receive massage services. As always, any information you share with us will be kept confidential
If our staff has a concern regarding a guest’s health, we reserve the right to call 9-1-1 or otherwise seek emergency medical services on behalf of the guest. Wake Foot Sanctuary will not be responsible for any costs or expenses associated with such medical services.